326- Fred Dust on Making Conversation: Seven Essential Elements of Meaningful Communication

Today Tom is joined by Fred Dust; the author of the new book, Making Conversation: Seven Essential Elements of Meaningful Communication . Fred is a former Senior Partner and Global Managing Director of the legendary design firm, IDEO. And in his new book, he shows how to design conversations and meetings that are both creative and impactful. Join the conversation as Tom and Fred discuss the four pillars of conversation, where conversation interconnects with design, and how we can do a better job of helping young people develop these skills. Key Takeaways: [:08] About today's episode with Fred Dust. [:40] Tom welcomes Fred to the podcast and congratulates him on his terrific new book! [:56] Fred shares his thoughts on why design thinking is now more important than ever before. [2:55] Would Fred agree that almost every step of design-thinking involves a conversation or a set of conversations? [5:58] Fred shares what prompted him to write his book, Making Conversation. [9:58] Why does a good and clear conversation start with commitment? [11:30] The second chapter of Making Conversation is on clarity. Fred elaborates on the importance of being metacognitive about what, how, and to...