E127
Vulnerability is at the Heart of Service Excellence
From Accelerate Your Performance · Hosted by Dr. Janet Pilcher
Episode summary
In this episode of Accelerate Your Performance: To deliver exceptional service we need to embrace vulnerability and courage. When leaders model this behavior in organizations, employees are encouraged to take risks and know that it's okay to fail. Today, Jon Malone , Director and CEO of Northwestern Illinois Association discusses his organization's commitment to service and how vulnerability impacts trust and accountability on his team.
Listen elsewhere
Original publisher description
To deliver exceptional service we need to embrace vulnerability and courage. When leaders model this behavior in organizations, employees are encouraged to take risks and know that it's okay to fail. Today, Jon Malone , Director and CEO of Northwestern Illinois Association discusses his organization's commitment to service and how vulnerability impacts trust and accountability on his team. This ep