E27
Every Person, Every Time
From Accelerate Your Performance · Hosted by Dr. Janet Pilcher
Episode summary
In this episode of Accelerate Your Performance: Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates.
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Original publisher description
Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. This episode addresses questions, such as: What is the differen