E195
Count Your Words
From Accelerate Your Performance · Hosted by Dr. Janet Pilcher
Episode summary
In this episode of Accelerate Your Performance: The words we use matter. Messages that focus on the customer's perspective build relationships and reinforce how important the customer is to an organization. Customers are always seeking to understand, 'what's in it for me?
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Original publisher description
The words we use matter. Messages that focus on the customer's perspective build relationships and reinforce how important the customer is to an organization. Customers are always seeking to understand, 'what's in it for me?' Communication with this as the focus engages the people we serve. Today, Dr. Janet Pilcher shares four steps to address customer questions and respond with a focus on the cus